phoneNG is the call centre module of rezNG that allows processing voice bookings in reservations departments of one or many hotels.
phoneNG helps you achieve consistent sales revenue growth with far-reaching.
Call Centre Module
Improve your direct booking action plan
Many hoteliers want to get closer to their clients and respond to their demands. For that, they have to offer multiple ways of booking a room.
Customized based on your hotel’s unique requirements
Quick access to detailed availability, property and inventory information, helps decrease talk time and close sales
Easy to book multiple guest during a stay
Modify and cancel booking options included
Simple to use, intuitive interface
Queries real-time availability and prices from the CRS rezNG and PMS’s
Customized greetings and conversation texts
Improve your direct booking action plan
BookNG helps your hotel brand to personalize user experience, engage and convert customers in simple and creative ways.
Easy customer journey with clear call-to-action ensures good conversions and performance of hotel direct channel
Additional revenue opportunity from dynamic packaging and special offer page
Customizable user journey and user experience
No system maintenance requirement
Customized to match the hotel’s needs
The booking process via call centre progresses in 6 simple steps that helps decrease talk time and close sales efficiently and quickly.
The operator quickly fills in the information provided by the booker and makes an offer or finalizes a booking for the customer.
Simple and clear booking flow
An information window is displayed on the right side of the main screen, throughout the booking process, offering details about the call and booking in progress.
Call Back Requests
Call Back requests can be managed with ease from inside the call centre.
Offers & Bookings
Existing Offers and Bookings can be viewed and amended as needed.
Modify and cancel booking options included.
Customer Profile
Existing customer profiles are listed when a booking process starts.
Your benefits using phoneNG
- Responding to customer’s needs by offering multiple ways to book rooms
- Reduce booking time and close deals quicker
- Queries real-time availability and prices from the CRS rezNG and PMS’s
- All property information and call activity log accessible online through private account
